1. Introduction
Welcome to Phoebe’s Place (www.phoebes-place.nl). We take your privacy seriously and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch legislation.
This privacy policy explains what personal data we collect, why we collect it, how we use it, and what your rights are.
Data controller: Phoebe’s Place
Website: www.phoebes-place.nl
Email: info@phoebes-place.nl
2. What Personal Data We Collect
2.1 Contact Form
When you send us a message via our contact form, we collect:
- Your name
- Your email address
- Your phone number (if provided)
- The content of your message
2.2 Booking Form
When you submit a booking request for pet sitting services, we collect:
- Your name and contact details (email, phone number, address)
- Information about your pet(s) — name, species, breed, age, special needs or medical information
- Your requested service dates and times
- Any additional instructions or notes you provide
2.3 Cookies and Analytics
When you visit our website, we may collect data about your visit through cookies and analytics tools, including:
- IP address (anonymised where possible)
- Browser type and version
- Pages visited and time spent on the site
- Referring website
- Device type
We use this data to understand how visitors use our website and to improve our services.
3. Why We Process Your Data (Legal Basis)
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Responding to your enquiries | Contact form data | Legitimate interest (Art. 6(1)(f) GDPR) |
| Processing and managing bookings | Booking form data | Performance of a contract (Art. 6(1)(b) GDPR) |
| Caring for your pet(s) safely | Pet health / care information | Performance of a contract (Art. 6(1)(b) GDPR) |
| Improving our website | Analytics / cookie data | Consent (Art. 6(1)(a) GDPR) |
| Compliance with legal obligations | Relevant records | Legal obligation (Art. 6(1)(c) GDPR) |
4. Cookies
Our website uses cookies to improve your experience. A cookie is a small text file stored on your device when you visit a website.
Functional cookies (strictly necessary)
These cookies are essential for the website to work correctly. They do not require your consent.
Analytical cookies (require consent)
We use analytical cookies to gather anonymised statistics about how visitors use our site. This helps us improve our content and user experience. You can manage your preferences via the cookie banner when you first visit, or withdraw consent at any time by clearing your cookies and revisiting the site.
For more information about managing cookies, visit www.allaboutcookies.org.
5. How Long We Keep Your Data
- Contact form enquiries: Up to 12 months after your last contact with us.
- Booking records: Up to 2 years after the booking date, for administrative and legal purposes.
- Pet care records: As long as we actively provide services for your pet(s), plus 1 year thereafter.
- Analytics data: As configured in our analytics tool (typically up to 26 months in anonymised form).
6. Sharing Your Personal Data
We do not sell or rent your personal data to third parties. We may share your data with:
- Service providers who support the operation of our website or booking system (e.g. hosting providers, email services), who are contractually bound to handle your data securely and only on our instructions.
- Authorities, if we are legally required to do so.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption and access to personal data is restricted to authorised personnel only.
8. Your Rights Under the GDPR
As a data subject, you have the following rights:
- Right of access — Request a copy of the personal data we hold about you.
- Right to rectification — Ask us to correct inaccurate or incomplete data.
- Right to erasure — Ask us to delete your personal data, subject to certain legal conditions.
- Right to restriction of processing — Ask us to limit how we use your data in certain circumstances.
- Right to data portability — Request your data in a structured, machine-readable format.
- Right to object — Object to processing based on legitimate interests.
- Right to withdraw consent — Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at: [your-email@phoebes-place.nl]. We will respond within 30 days.
9. Complaints
If you believe we are not handling your personal data correctly, you have the right to lodge a complaint with the Dutch data protection authority:
Autoriteit Persoonsgegevens (AP)
Website: www.autoriteitpersoonsgegevens.nl
Phone: +31 (0)70 888 85 00
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services or applicable law. The most recent version will always be available on this page. We recommend checking back periodically.
11. Contact
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
